Complaint Handling Process for MenEngage Alliance
- Published On
- 30 Mar 2025
- Published By
- MenEngage Alliance
- Resource Type
- Protocol
This document aims to provide a supportive framework, rather than rigid rules, for complaint handling. It is adaptable to different regional and situational contexts, ensuring flexibility while upholding the MenEngage Alliance’s principles and values.
This document consolidates and integrates the following five documents to create streamlined guidelines for handling complaints within the MenEngage Alliance.
- MenEngage Code of Conduct
- MenEngage Accountability Standards
- MenEnage Sexual Harassment Policy
- MenEngage Webpage on How to Report Concerns
- Global Board Governance Committee agreement regarding vetting and handling of complaints
Who will find this resource useful?
The primary audience for this document is MenEngage accountability focal points and network coordinators. By balancing detailed information with conciseness, we aimed to create a user-friendly resource with clear and simple language. The framework provides sufficient structure for handling complaints while allowing flexibility to address the nuances of specific situations. It is also made available publicly as a useful resource for any institution or organisation seeking guidance for managing accountability based on values of restorative justice and a survivor-centered approach.
About the authors
The development of this document was a collective effort, led by the MenEngage Accountability Team, with active engagement from representatives of MenEngage regional networks to ensure inclusivity and contextual relevance. Their dedication and collaborative spirit were instrumental in shaping these comprehensive guidelines.
Find out more
Click here for information on reporting a concern or complaint. Click here to learn more about our work on Accountability.
